Case Study No. 2


1. Are many of Lufthansa’s challenges identified in the case similar to those being experienced by other businesses in today’s global economy? Explain and provide some examples.


answer:
Yes, the challenges which are identified in the case faced by Lufthansa are similar to those being experienced by other businesses in today’s global economy. Companies need to provide their employees access to work and training outside of the office.Today's businesses also face challenges such as communicating efficiently between large groups of employees.



2. What other tangible and intangible benefits, beyond those identified by Lufthansa, might a mobile workforce enjoy as a result of deploying mobile technologies? Explain.


answer:
Tangible benefits would include a laptop or other technologies to use for work at home.
Also, costs will decrease for the company because they would no longer need to pay for training facilities, paper copies of training manuals, travel and teachers.Intangible benefits are benefits we can have too but we could not have it physically but we can observe it. It includes more productivity, time-efficient and well-trained employees that would fit and enjoy a more flexible work environment.


3. Lufthansa was clearly taking a big risk with their decision to deploy notebook computers to their pilots. What steps did they take to manage that risk and what others might be needed in today’s business environment? Provide some examples.


answer:
Lufthansa created a list of parameters that notebook PCs needed to meet before purchasing the laptops. They created their own secure network.